QuickzotFrom call workflow to managed production.
We own the four layers a self-serve platform leaves with you.
Give the agent context
Your services, prices, and the exact point where it stops and fetches a human.
Pick the engine per call
Quality, latency, cost and data residency pull against each other. We choose per use case — and can switch later without you re-platforming.
Integrate your business systems
CRM, EHR, calendar, ticketing, phone lines. Reads to know who’s calling; writes so the outcome lands.
Watch it in production
Transcripts, write-backs and latency on every call — reviewed by us, visible to you.
What we’re measured on
A platform’s SLA covers its API. Ours covers whether the work landed — reported monthly, good or not.
| Metric | What it means | How it’s measured | Our threshold |
|---|---|---|---|
| Completion rate | Share of qualifying calls that produce a correct, complete record in your system | Automated count from the write-back log, reconciled weekly against a sampled human review | Set in your Call Map |
| Containment rate | Share of calls fully resolved without a human | Call disposition log, excluding calls the workflow was never scoped to handle | Set in your Call Map |
| Escalation latency | Median time from escalation to a briefed human on the line | Platform call records, staffed hours only | Set in your Call Map |
| Field accuracy | Share of captured identity fields matching a human review of the recording | Weekly sample of thirty calls, reviewed by us, shared with you | Set in your Call Map |
If the pilot hasn’t met the thresholds we agreed by day thirty, the operate phase isn’t billed until it does.
This isn’t an uptime guarantee. Platform availability belongs to the platform and we pass that commitment through unchanged. This is about whether the work landed, which is the part we actually control.
Bring one call worth fixing.
We map the outcome, the systems and the smallest pilot that proves it.